CM WORLD 2015: #CMWorld 2015 – Using Content as Customer Service

This post was originally published at youtube.com

With mobile devices and always-on Internet access, customers complain more often and across more channels. This requires a new system for addressing these complaints. This is a clip from Jay Baer’s Hug Your Haters presentation at Content Marketing World 2015.

To see the full presentation and slides from #CMWorld order our VOD: http://cmworld.kvshowcase.com/

For more on #CMWorld: http://www.contentmarketingworld.com/

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Author : youtube.com

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